Consumer App Launching May 14th
A six-point safety system that consumers can monitor
Following CDC guidelines, employees are tested throughout the day for fever, hand hygiene, mask-wearing, and social distancing practices to keep consumers safe. Results are then shared immediately with consumers and the public.
How PWT Works
Businesses conduct daily six-point safety checks on employees
Checks are recorded and shared in real-time with the public
Consumers identify a business is safe with its PWT seal
An interactive code is available for customers to scan with any smartphone prior to entering to ensure compliance.
Frequently Asked Questions
Filing complaints is a good business practice and “the right thing to do”.
When you file a complaint
Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or you will be notified that we received no response). Complaints are generally closed within 30 days.
- A complaint is filed.
- PWT works to get the complaint processed within two business days.
- Businesses will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
- Consumers will be notified of the business response when PWT receives it and will be asked to respond.
- If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.
If the business responds to a complaint but the customer remains dissatisfied, PWT may request a second response from the business.
Once a complaint is closed, PWT will assign one of the following closing statuses:
- Resolved = The complainant verified the issue was resolved to their satisfaction.
- Answered = The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify PWT as to their satisfaction.
- Unresolved = The business responded to the dispute but failed to make a good faith effort to resolve it.
- Unanswered = The business failed to respond to the dispute.
- Unpursuable = PWT is unable to locate the business.
Failure to respond to a PWT complaint may have a negative impact on the PWT rating of any business because being responsive to customer complaints is a core element of both PWT Accreditation Standards and PWT Reporting Standards.
A complaint can be filed by one of the following methods:
- Via the business profile website – Scan a QR code or find the profile in our directory
- Towards the bottom of the profile page, you can file a negligence report
- Your complaint cannot be changed, edited, or deleted once it has been submitted.
- An exact copy of your complaint will be sent to the business.
- Once a complaint has been closed, the text of the complaint may be publicly posted on PWT’s website. Please do not include any personally identifiable information. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. The PWT may edit your complaint to remove any personally identifiable information and/or inappropriate language, but ultimately it is your responsibility to remove this information.
Ways to prevent the disease
Wash Your Hands For 20 seconds
Wash hands often with soap and water for at least 20 seconds.
Avoid Crowded Places (Social Distancing)
As an individual, you can lower your risk of infection by reducing your rate of contact with other people. Avoiding public spaces and unnecessary social gatherings, especially events with large numbers of people or crowds, will lower the chance that you will be exposed to the coronavirus as well as to other infectious diseases like flu.
Cover Nose & Mouth When Sneezing
Cover coughs and sneezes with tissues.
Avoid Contact With Sick People
Avoid close contact with anyone showing symptoms of respiratory illness.