How we reduced anxiety in our senior communities for our residents, employees and guests


As Bright Water Senior Living embarks on month five of managing through the COVID-19 pandemic, the safety and health of our residents and staff remain our top priority. While we have seen some encouraging signs of progress over the past month, there are spikes and hot spots emerging across the country. As such, it is imperative that we remain vigilant. From the beginning of this health crisis, our response has been guided by our healthcare professionals, medical directors, and the Centers for Disease Control and Prevention (CDC), as well as the State and local departments of Health.

The Challenge

The process of reopening our communities has begun. Bright Water received several letters and calls requesting a more aggressive approach. Yet, the return to normalcy must be cautious and measured. The health and well-being of the residents and staff who served them with great compassion must continue to be the number one priority. At the peek of the pandemic Bright Water carefully monitored the operations and health status within each community using antiquated methods that took lots of time and resources daily to complete.

The Customer Story

The Solution

Through a collaborative process with C3 we used cutting-edge technology to automate the processes and keep a record of all things that mattered and notified us when attention was required. We have put a number of safety measures in place for the protection of residents and staff and these will remain in place for the foreseeable future. Following is an overview:

Automated Temperature Checks

Automatically take the body temperatures of guests and staff.

Wellness Checks

Employees must complete daily wellness checks.

Face Recognition

Supports accurate face recognition and comparison while wearing a mask.

Quick Scan

It only takes a few seconds for detection and supports an automatic alarm for body temperature abnormality.

Contact Tracing

Contact tracing is in place to notify employees or residents who have had potential exposure and provide guidance on required protocols.

Instant Notifications

Automatic notifications with an attached person’s photo, temperature measurements.


Achieve high accuracy (±0.3°С/±0.6°F) of temperature screening.

Fully Automated

Just place and forget. No operator required.

The Brightwater Workflow

The Results

I am proud and humbled by the ongoing dedication of each community and the manner in which all have managed through this unprecedented situation. The successes we are seeing in terms of our tests and surveys demonstrate that our team members are among the best in our industry. I am proud to call them colleagues.

Successful community results to-date speak for themselves, but we know we cannot yet let down our defenses nor become complacent. Our Brightwater team is focused on continuing this fight against COVID-19 and working tirelessly to regain some sense of normal in our communities.
As always, we thank you for your support and words of encouragement that sustain us during this challenging time.

We can help protect your community and reduce anxiety