SENIOR COMMUNITY USE CASE

How we reduced anxiety in our senior community for our residents and employees

Overview

As Bright Water Senior Living embarks on month five of managing through the COVID-19 pandemic, the safety and health of our residents and staff remains our top priority. While we have seen some encouraging signs of progress over the past month, there are spikes and hot spots emerging across the country. As such, it is imperative that we remain vigilant. From the beginning of this health crisis, our response has been guided by our healthcare professionals, medical directors and the Centers for Disease Control and Prevention (CDC), as well as the State and local departments of Health.

Customer Story

The Challenge

The process of reopening our communities has begun. Bright Water received several letters and calls requesting a more aggressive approach. Yet, the return to normalcy must be cautious and measured. The health and well-being of the residents and staff who served them with great compassion must continue to be the number one priority. At the peek of the pandemic Bright Water carefully monitored the operations and health status within each community using antiquated methods that took lots of time and resources daily to complete.

The Solution

Through a collaborative process with Public Well-being Technologies we used cutting-edge technology to automate the processes and keep a record of all things that mattered and notified us when attention was required. We have put a number of safety measures in place for the protection of residents and staff and these will remain in place for the foreseeable future. Following is an overview:

Wellness module

Employees must complete daily wellness checks. Any employee who tests positive or shows symptoms must follow strict protocols regarding quarantine and re-testing before returning to work.

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Contact Tracing Module

Contact tracing is in place to notify employees or residents who have had potential exposure and provide guidance on required protocols.

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Guest monitoring module

All visitors must complete a wellness screening questionnaire and have their temperature taken prior to their visit.

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Cleaning module

The communities are cleaned regularly and high-touch areas are disinfected with greater frequency. Hand sanitizer is available throughout the communities for visitors and employees.

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Education module

We continuously educate employees and residents on proper hygiene and safety measures to prevent the spread of COVID-19.

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Compliance module

All employees and visitors are required to wear masks while in the community. We practice proper social distancing of 6 feet or more.

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The Results

I am proud and humbled by the ongoing dedication of each community and the manner in which all have managed through this unprecedented situation. The successes we are seeing in terms of our tests and surveys demonstrate that our team members are among the best in our industry. I am proud to call them colleagues.

Successful community results to-date speak for themselves, but we know we cannot yet let down our defenses nor become complacent. Our Springpoint team is focused on continuing this fight against COVID-19 and working tirelessly to regain some sense of normal in our communities.

As always, we thank you for your support and words of encouragement that sustain us during this challenging time.

We can help protect your community and reduce anxiety

Our Workplace Safety solution will give you the confidence to manage at any scale.

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